Financial Recovery Services
We collect the balance — you keep the trust, the relationship, and the client
Financial Recovery Services
Outpatient behavioral health and substance use programs often rely heavily on patient deductibles and private-pay balances — and collecting on those balances consistently, without damaging the client relationship, is one of the hardest parts of running a program. Lava Health Management's Financial Recovery Services manage that entire process for you: verifying what clients owe, communicating balances clearly and compassionately, and following up on deductible and private-pay collections so your revenue stays consistent without your staff having to play the role of collections agent.
Because we understand the sensitivities of drug and alcohol and mental health treatment specifically, our approach is designed to protect the client relationship while still getting your program paid — so clients stay engaged in their care, and your practice isn't left absorbing the cost of unpaid balances.
Protecting the Client Relationship
Asking a client in recovery or mental health treatment for money is delicate territory. We handle deductible and private-pay conversations with the same compassion your clinical team brings to care, so collecting payment never comes at the cost of the therapeutic relationship.
Freeing Your Clinical Team to Focus on Care
Clinicians and front-desk staff shouldn't have to double as collections agents. We take on the billing conversations and follow-through, so your team can stay focused on treatment instead of chasing balances
Consistent, Predictable Revenue
Outpatient programs depend heavily on private-pay and deductible income, and inconsistent collection creates real cash flow strain. Our structured follow-up process keeps that revenue steady and predictable, instead of leaving it to chance
Reducing Bad Debt and Write-Offs
Balances that go uncollected too long often turn into write-offs. Our proactive, consistent approach to deductible and private-pay follow-up catches balances early — before they become losses your practice has to absorb