Privacy Policy
Lava Health Management, LLC
Effective Date: September 6, 2026
Lava Health Management, LLC (“Lava Health Management,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website at www.lavahealthmgmt.com (the “Site”), how we use it, and the choices you have. This Policy applies only to the Site — it does not describe how protected health information is handled under any Business Associate Agreement or clinical service arrangement, which is governed separately by the applicable agreement and HIPAA.
Information We Collect
Information you provide directly. When you fill out a form on the Site — such as a “Get Started,” contact, referral, or course-inquiry form — we may collect information such as your name, email address, phone number, organization, and any message or details you choose to include. If you submit a referral on behalf of someone else, we collect the information you choose to provide about that person for the purpose of coordinating the referral.
Information collected automatically. Like most websites, when you visit the Site we and our service providers (such as Squarespace, our website platform) may automatically collect certain technical information, including your IP address, browser type, device type, pages viewed, and general usage data, typically through cookies and similar technologies.
Cookies. The Site may use cookies and similar tracking technologies to operate and improve the Site, and for basic analytics. You can control cookies through your browser settings; disabling cookies may affect how parts of the Site function.
How We Use Information
We use the information we collect to: respond to your inquiries and communicate with you about our services; coordinate referrals, evaluations, training registrations, or partnership inquiries you submit; operate, maintain, and improve the Site; understand general Site usage and traffic trends; and comply with legal obligations and enforce our Terms of Service.
We do not sell your personal information.
How We Share Information
We may share information: with treatment providers or partner organizations, when you submit a referral or inquiry requesting that we connect you (or someone you are referring) with a specific level of care or program; with service providers who help us operate the Site (for example, our website hosting platform), who are only permitted to use the information to provide services to us; for legal reasons, if required by law, subpoena, or other legal process, or to protect the rights, safety, or property of Lava Health Management, our clients, or others; and in connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
We do not share the information you submit with third parties for their own independent marketing purposes without your consent.
Sensitive and Health-Related Information
Some referral or inquiry forms on the Site may ask for information related to a health or treatment need in order to help coordinate an appropriate referral. We limit the use of any such information to the purpose for which it was submitted (for example, connecting you or the person you’re referring with an appropriate provider) and handle it with care. The Site itself is a marketing and informational site, not a clinical record system, and you should avoid submitting more detail than necessary through a web form; our team may follow up by phone to collect any additional information needed.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security
We use reasonable administrative and technical safeguards designed to protect the information you provide, including relying on our website platform’s security features. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information collected through the Site for as long as reasonably necessary to fulfill the purpose for which it was collected, respond to your inquiry, or comply with legal, accounting, or reporting requirements, after which it is deleted or de-identified.
Your Choices and Rights
You may contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete information you submitted through the Site, subject to any legal or legitimate business recordkeeping needs. You may also opt out of any non-essential email communications from us by following the unsubscribe instructions in those emails or by contacting us directly.
Third-Party Links
The Site may link to third-party websites, including partner and social media pages. This Policy does not apply to those third-party sites, and we encourage you to review their privacy practices separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Lava Health Management, LLC
100 Boston Rd, Suite D
Groton, MA 01450
Phone: (617) 286-2670
Email: Info@lavahealthmgmt.com